The Liberia Telecommunications Authority (LTA) has renewed its call for mobile network operators to significantly improve service delivery and strengthen partnerships with the regulator and consumers, as part of a broader push to ensure quality service and fair treatment for all. The call was made during the closing ceremony of the LTA’s nationwide Consumer Month observance, under the theme “Building Trust, Quality Service and Fair Treatment for All,” which brought together the LTA Board of Commissioners, representatives from MTN and Orange Liberia, Menetamba community residents and consumers from across Liberia.

Delivering remarks at the event, LTA Board Chairperson Clarence Massaquoi stressed that meaningful engagement between service providers and consumers remains essential to reforming the sector. “Open and continuous dialogue between mobile network operators and consumers is critical to addressing the challenges we face and building lasting trust,” Massaquoi said. He further emphasized the importance of decentralizing regulatory services to ensure that citizens in rural and underserved communities can easily access support and lodge complaints. “We must create systems that bring regulatory support closer to the people, especially those in remote areas who are often left out,” he added.

Also speaking, Commissioner for Consumer, Public Affairs and Universal Access, Patrick Honnah highlighted the importance of sustained cooperation among the LTA, operators, and consumers. “Strong collaboration between the regulator, service providers, and consumers is key to improving service quality and protecting consumer rights,” Honnah noted. He commended MTN and Orange Liberia for their active participation throughout the Consumer Month activities, describing this year’s observance as unprecedented in scope. “This is the first time in the history of the LTA that Consumer Month has been celebrated so extensively. We’ve learned valuable lessons, and we expect next year’s celebration to be even better,” he said. Honnah revealed that the outreach efforts spanned a wide cross-section of society.

“During the period, our team engaged students, motorcyclists, marketers, fishermen, and communities across the country in live interactions between the Regulator, MTN and Orange Liberia. This inclusive approach allowed us to hear directly from the people,” he explained. According to him, feedback gathered during the engagements will be compiled into a detailed report to guide future regulatory policies and actions. The Commissioner also disclosed plans to introduce a mobile phone identification system using IMEI technology, which will enable users to block stolen devices. “This system will empower consumers to take action against phone theft and improve overall security in the telecommunications space,” Honnah said. He further stressed the importance of keeping Liberia in step with global technological trends. “As the world advances with 4G, 5G, and even 6G technologies, along with automation and robotics, Liberia must not be left behind,” he cautioned. Representatives of the country’s leading mobile network operators welcomed the LTA initiatives and reaffirmed their commitment to improving service delivery and strengthening consumer engagement nationwide. The event closed with a shared commitment among stakeholders to build a more responsive, inclusive, and consumer-focused telecommunications sector in Liberia.